CALL-FOR-AID SYSTEM
CALL-FOR-AID SYSTEM
DEFICIENCY 1 – UNIT: PULL CORD IS MISSING OR END IS HIGHER THAN 6 INCHES OFF THE FLOOR
DEFICIENCY CRITERIA: Pull cord is missing (i.e. evidence of prior installation, but now not present or is incomplete).
OR
Pull cord end is higher than 6 inches off the floor.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
DEFICIENCY 2 – UNIT: SYSTEM DOES NOT FUNCTION PROPERLY
DEFICIENCY CRITERIA: A call-for-aid system does not emit sound or light or send signal to annunciator.
OR
The annunciator does not indicate the correct corresponding room.
HEALTH AND SAFETY DETERMINATION: Life-Threatening This is a life-threatening issue requiring a 24-hour repair, correction, or act of abatement.
CORRECTION TIMEFRAME: 24 hours
HCV – CORRECTION TIMEFRAME: 24 hours
DEFICIENCY 3 – UNIT: SYSTEM IS BLOCKED
DEFICIENCY CRITERIA: Call-for-aid system is blocked.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
MORE INFORMATION:
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 1 of 11
TITLE: CALL-FOR-AID SYSTEM
VERSION: V1.3
DATE PUBLISHED: 7/31/20
D EFINITION: A call system used by a resident to summon aid during a medical emergency.
PU RPOSE: Provides resident with a means to alert emergency service.
N AME VARIANTS: Alert system; Medical alert system
C OMMON MATERIALS: Plastic; Metal; Rubber
C OMMON COMPONENTS: Annunciator; Pull cord; Speaker; Lights; Alarm; Faceplate
LOCATION: Unit Bathroom, bedroom, hallway
Inside Common area, including bathroom and hallway
Outside None
MORE INFORMATION: For the purposes of this inspection, personal "Wireless Call-For-Aid Systems" typically worn around a resident’s neck are not to be inspected.
DEFICIENCY 1: Pull cord is missing or end is higher than 6 inches off the floor
LOCATION: Unit Inside
DEFICIENCY 2: System does not function properly
LOCATION: Unit Inside
DEFICIENCY 3: System is blocked
LOCATION: Unit Inside
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 2 of 11
DEFICIENCY 1 – UNIT: PULL CORD IS MISSING OR END IS HIGHER THAN 6 INCHES OFF THE FLOOR
DEFICIENCY CRITERIA: Pull cord is missing (i.e. evidence of prior installation, but now not present or is incomplete).
OR
Pull cord end is higher than 6 inches off the floor.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Indirect Condition could affect resident’s mental, or physical, or psychological state.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Indirect Resident could be injured because of this condition.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may be injured when attempting to reach the cord.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If pull cord is missing or end is higher than 6 inches off the floor, then the resident may not be able to fully utilize the device which is assumed to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that complaint-based work orders are not being addressed.
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that routine maintenance activities are not being addressed.
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 3 of 11
INSPECTION PROCESS:
OBSERVATION: - Look for a call-for-aid system along the walls in the bedroom, bathroom, and hallways.
- Look to see if cord is present if required, not all call-for-aid systems will have a cord, some may have a button
REQUEST FOR HELP: - None
ACTION: - Measure the distance between the end of the pull cord and the floor
- If greater than 6 inches, record a deficiency
More Information: - None
TOOLS OR EQUIPMENT:
REQUIRED: - Distance measuring device
USEFUL: - None
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 4 of 11
DEFICIENCY 1 – INSIDE: PULL CORD IS MISSING OR END IS HIGHER THAN 6 INCHES OFF THE FLOOR
DEFICIENCY CRITERIA: Pull cord is missing (i.e. evidence of prior installation, but now not present or is incomplete).
OR
Pull cord end is higher than 6 inches off the floor.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Indirect Condition could affect resident’s mental, or physical, or psychological state.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Indirect Resident could be injured because of this condition.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may be injured when attempting to reach the cord.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If pull cord is missing or end is higher than 6 inches off the floor, then the resident may not be able to fully utilize the device which is assumed to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that complaint-based work orders are not being addressed.
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that routine maintenance activities are not being addressed.
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 5 of 11
INSPECTION PROCESS:
OBSERVATION: - Look for a call-for-aid system along the walls in the bedroom, bathroom, and hallways.
- Look to see if cord is present if required, not all call-for-aid systems will have a cord, some may have a button
REQUEST FOR HELP: - None
ACTION: - Measure the distance between the end of the pull cord and the floor
- If greater than 6 inches, record a deficiency
More Information: - None
TOOLS OR EQUIPMENT:
REQUIRED: - Distance measuring device
USEFUL: - None
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 6 of 11
DEFICIENCY 2 – UNIT: SYSTEM DOES NOT FUNCTION PROPERLY
DEFICIENCY CRITERIA: A call-for-aid system does not emit sound or light or send signal to annunciator.
OR
The annunciator does not indicate the correct corresponding room.
HEALTH AND SAFETY DETERMINATION: Life-Threatening This is a life-threatening issue requiring a 24-hour repair, correction, or act of abatement.
CORRECTION TIMEFRAME: 24 hours
HCV – CORRECTION TIMEFRAME: 24 hours
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-for-aid system is not functioning properly, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Direct Resident could be injured because of this condition.
If call-for-aid system is not functioning properly, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-for-aid system is not functioning properly, then resident may not be able to fully utilize a feature that is expected to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-for-aid system is not functioning properly, then resident will likely report the defect and its presence may indicate that complaint-based work orders are not being addressed.
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If call-for-aid system is not functioning properly, then its presence may indicate that routine maintenance activities are not being addressed.
INSPECTION PROCESS:
OBSERVATION: - Confirm cord is not coiled or tied up/off.
- Listen to verify that the system emits an audible alarm, if so designed.
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 7 of 11
- Verify system emits visual alarm, if so designed.
REQUEST FOR HELP: - Ask the POA if the call-for-aid system is monitored onsite or offsite.
- If monitored offsite, request the POA to notify the offsite monitor and ask them to put the system on test.
- Ask the POA to station a staff person with a cellphone or 2-way radio at the annunciator panel to standby for the alarm to activate and to contact the POA once the alarm activates.
ACTION: - Approach each call-for-aid station within unit.
- Pull the pull cord from its lowest hanging point.
- Verify that the system emits a visual alarm, such as flashing light and alerts at the annunciator panel.
- If call-for-aid system is unable to be put on test, record deficiency for each call-for-aid pull station.
More Information: If property has third party documentation of call-for-aid inspection:
- Inspector does not need to test all pull stations.
- Verify documentation addresses all parts of the call-for-aid system.
- If valid or certified third-party inspection has been completed in the last 12 months of inspection, do not test call for aid interface.
If call-for-aid system abandoned:
- Do not evaluate call-for-aid systems if all pull stations have been removed and all that remains is the indicator lights, audible indicators, or annunciator panel.
- The primary consideration is that no part of the user interface remains.
TOOLS OR EQUIPMENT:
REQUIRED: - None
USEFUL: - None
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 8 of 11
DEFICIENCY 2 – INSIDE: SYSTEM DOES NOT FUNCTION PROPERLY
DEFICIENCY CRITERIA: A call-for-aid system does not emit sound or light or send signal to annunciator.
OR
The annunciator does not indicate the correct corresponding room.
HEALTH AND SAFETY DETERMINATION: Life-Threatening This is a life-threatening issue requiring a 24-hour repair, correction, or act of abatement.
CORRECTION TIMEFRAME: 24 hours
HCV – CORRECTION TIMEFRAME: 24 hours
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-for-aid system is not functioning properly, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Direct Resident could be injured because of this condition.
If call-for-aid system is not functioning properly, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-for-aid system is not functioning properly, then resident may not be able to fully utilize a feature that is expected to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-for-aid system is not functioning properly, then resident will likely report the defect and its presence may indicate that complaint-based work orders are not being addressed.
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If call-for-aid system is not functioning properly, then its presence may indicate that routine maintenance activities are not being addressed.
INSPECTION PROCESS:
OBSERVATION: - Confirm cord is not coiled or tied up/off.
- Listen to verify that the system emits an audible alarm, if so designed.
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 9 of 11
- Verify system emits visual alarm, if so designed.
REQUEST FOR HELP: - Ask the POA if the call-for-aid system is monitored onsite or offsite.
- If monitored offsite, request the POA to notify the offsite monitor and ask them to put the system on test.
- Ask the POA to station a staff person with a cellphone or 2-way radio at the annunciator panel to standby for the alarm to activate and to contact the POA once the alarm activates.
ACTION: - Approach each call-for-aid station within shared space.
- Pull the pull cord from its lowest hanging point.
- Verify that the system emits a visual alarm, such as flashing light and alerts at the annunciator panel.
- If call-for-aid system is unable to be put on test, record deficiency for each call-for-aid pull station.
More Information: If property has third party documentation of call-for-aid inspection:
- Inspector does not need to test all pull stations.
- Verify documentation addresses all parts of the call-for-aid system.
- If valid or certified third-party inspection has been completed in the last 12 months of inspection, do not test call for aid interface.
If call-for-aid system abandoned:
- Do not evaluate call-for-aid systems if all pull stations have been removed and all that remains is the indicator lights, audible indicators, or annunciator panel.
- The primary consideration is that no part of the user interface remains.
TOOLS OR EQUIPMENT:
REQUIRED: - None
USEFUL: - None
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 10 of 11
DEFICIENCY 3 – UNIT: SYSTEM IS BLOCKED
DEFICIENCY CRITERIA: Call-for-aid system is blocked.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-for-aid system is blocked, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Direct Resident could be injured because of this condition.
If call-for-aid system is blocked, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-for-aid system is blocked, then resident may not be able to fully utilize a feature that is expected to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-for-aid system is blocked, then its presence may indicate that routine maintenance activities are not being addressed.
INSPECTION PROCESS:
OBSERVATION: - Look at the call-for-aid system and visually inspect for any obstruction that would prevent a resident from accessing the system (e.g. furniture and equipment, clothes, plants, etc.).
REQUEST FOR HELP: - None
ACTION: - None
More Information: - None
TOOLS OR EQUIPMENT:
REQUIRED: - None
USEFUL: - None
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 11 of 11
DEFICIENCY 3 – INSIDE: SYSTEM IS BLOCKED
DEFICIENCY CRITERIA: Call-for-aid system is blocked.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-for-aid system is blocked, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Direct Resident could be injured because of this condition.
If call-for-aid system is blocked, then resident may not have access to medical care as their ability to alert emergency services is impacted.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-for-aid system is blocked, then resident may not be able to fully utilize a feature that is expected to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-for-aid system is blocked, then its presence may indicate that routine maintenance activities are not being addressed.
INSPECTION PROCESS:
OBSERVATION: - Look at the call-for-aid system and visually inspect for any obstruction that would prevent a resident from accessing the system (e.g. furniture and equipment, clothes, plants, etc.).
REQUEST FOR HELP: - None
ACTION: - None
More Information: - None
TOOLS OR EQUIPMENT:
REQUIRED: - None
USEFUL: - None
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
SUMMARY OF CHANGES
TITLE: CALL-FOR-AID SYSTEM
VERSION: V1.3
DATE PUBLISHED: 7/31/20
FIELD CHANGE VERSION DATE
Overall Formatting Complete rework of document format and layout V1.3 2020-07-31
Purpose Field added V1.3 2020-07-31
Location Revised inspectable locations V1.3 2020-07-31
More Information Field added V1.3 2020-07-31
Deficiency I Separated by inspectable locations – Unit and Inside V1.3 2020-07-31
Title Revised title; added inspectable locations
Deficiency Criteria Revised deficiency criteria
Health and Safety Determination Added standardized description
Correction Timeframe Field added; response input as "Within 30 days"
HCV – Correction Timeframe Field added; response input as "Within 30 days"
Rationale Revised rationale categories, types, and explanations; added standardized codes and descriptions
Inspection Process Revised observation, request for help, action, and more information
Tools or Equipment Field added to deficiency; response revised
Deficiency 2 Separated by inspectable locations – Unit and Inside V1.3 2020-07-31
Title Added inspectable locations
Deficiency Criteria Revised deficiency criteria
Health and Safety Determination Revised to "Life-Threatening" determination; added standardized description
Correction Timeframe Field added; response input as "24 hours"
HCV – Correction Timeframe Field added; response input as "24 hours"
Rationale Revised rationale categories, types, and explanations; added standardized codes and descriptions
Inspection Process Revised observation, request for help, action, and more information
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
Tools or Equipment Field added to deficiency; response revised
Deficiency 3 Removed previous deficiency 3; replaced with previous deficiency 4 Separated by inspectable locations – Unit and Inside
V1.3 2020-07-31
Title Revised title; added inspectable locations
Health and Safety Determination Added standardized description
Correction Timeframe Field added; response input as "Within 30 days"
HCV – Correction Timeframe Field added; response input as "Within 30 days"
Rationale Revised rationale categories, types, and explanations; added standardized codes and descriptions
Inspection Process Revised observation, request for help, action, and more information
Tools or Equipment Field added to deficiency; response revised
CALL-
DEFICIENCY 1 – UNIT: PULL CORD IS MISSING OR END IS HIGHER THAN 6 INCHES OFF THE FLOOR
DEFICIENCY CRITERIA: Pull cord is missing (i.e. evidence of prior installation, but now not present or is incomplete).
OR
Pull cord end is higher than 6 inches off the floor.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
DEFICIENCY 2 – UNIT: SYSTEM DOES NOT FUNCTION PROPERLY
DEFICIENCY CRITERIA: A call-
OR
The annunciator does not indicate the correct corresponding room.
HEALTH AND SAFETY DETERMINATION: Life-
CORRECTION TIMEFRAME: 24 hours
HCV – CORRECTION TIMEFRAME: 24 hours
DEFICIENCY 3 – UNIT: SYSTEM IS BLOCKED
DEFICIENCY CRITERIA: Call-
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
MORE INFORMATION:
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 1 of 11
TITLE: CALL-
VERSION: V1.3
DATE PUBLISHED: 7/31/20
D EFINITION: A call system used by a resident to summon aid during a medical emergency.
PU RPOSE: Provides resident with a means to alert emergency service.
N AME VARIANTS: Alert system; Medical alert system
C OMMON MATERIALS: Plastic; Metal; Rubber
C OMMON COMPONENTS: Annunciator; Pull cord; Speaker; Lights; Alarm; Faceplate
LOCATION: Unit Bathroom, bedroom, hallway
Inside Common area, including bathroom and hallway
Outside None
MORE INFORMATION: For the purposes of this inspection, personal "Wireless Call-
DEFICIENCY 1: Pull cord is missing or end is higher than 6 inches off the floor
LOCATION: Unit Inside
DEFICIENCY 2: System does not function properly
LOCATION: Unit Inside
DEFICIENCY 3: System is blocked
LOCATION: Unit Inside
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 2 of 11
DEFICIENCY 1 – UNIT: PULL CORD IS MISSING OR END IS HIGHER THAN 6 INCHES OFF THE FLOOR
DEFICIENCY CRITERIA: Pull cord is missing (i.e. evidence of prior installation, but now not present or is incomplete).
OR
Pull cord end is higher than 6 inches off the floor.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Indirect Condition could affect resident’s mental, or physical, or psychological state.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Indirect Resident could be injured because of this condition.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may be injured when attempting to reach the cord.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If pull cord is missing or end is higher than 6 inches off the floor, then the resident may not be able to fully utilize the device which is assumed to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that complaint-
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that routine maintenance activities are not being addressed.
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 3 of 11
INSPECTION PROCESS:
OBSERVATION: -
-
REQUEST FOR HELP: -
ACTION: -
-
More Information: -
TOOLS OR EQUIPMENT:
REQUIRED: -
USEFUL: -
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 4 of 11
DEFICIENCY 1 – INSIDE: PULL CORD IS MISSING OR END IS HIGHER THAN 6 INCHES OFF THE FLOOR
DEFICIENCY CRITERIA: Pull cord is missing (i.e. evidence of prior installation, but now not present or is incomplete).
OR
Pull cord end is higher than 6 inches off the floor.
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Indirect Condition could affect resident’s mental, or physical, or psychological state.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may not have access to medical care as their ability to alert emergency services is impacted.
R2 Safety Indirect Resident could be injured because of this condition.
If pull cord is missing or end is higher than 6 inches off the floor, and the resident is unable to reach the cord, then they may be injured when attempting to reach the cord.
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If pull cord is missing or end is higher than 6 inches off the floor, then the resident may not be able to fully utilize the device which is assumed to be maintained as part of their rent.
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that complaint-
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If pull cord is missing or end is higher than 6 inches off the floor, then it is likely that routine maintenance activities are not being addressed.
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 5 of 11
INSPECTION PROCESS:
OBSERVATION: -
-
REQUEST FOR HELP: -
ACTION: -
-
More Information: -
TOOLS OR EQUIPMENT:
REQUIRED: -
USEFUL: -
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 6 of 11
DEFICIENCY 2 – UNIT: SYSTEM DOES NOT FUNCTION PROPERLY
DEFICIENCY CRITERIA: A call-
OR
The annunciator does not indicate the correct corresponding room.
HEALTH AND SAFETY DETERMINATION: Life-
CORRECTION TIMEFRAME: 24 hours
HCV – CORRECTION TIMEFRAME: 24 hours
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-
R2 Safety Direct Resident could be injured because of this condition.
If call-
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If call-
INSPECTION PROCESS:
OBSERVATION: -
-
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 7 of 11
-
REQUEST FOR HELP: -
-
-
ACTION: -
-
-
-
More Information: If property has third party documentation of call-
-
-
-
If call-
-
-
TOOLS OR EQUIPMENT:
REQUIRED: -
USEFUL: -
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 8 of 11
DEFICIENCY 2 – INSIDE: SYSTEM DOES NOT FUNCTION PROPERLY
DEFICIENCY CRITERIA: A call-
OR
The annunciator does not indicate the correct corresponding room.
HEALTH AND SAFETY DETERMINATION: Life-
CORRECTION TIMEFRAME: 24 hours
HCV – CORRECTION TIMEFRAME: 24 hours
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-
R2 Safety Direct Resident could be injured because of this condition.
If call-
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-
M2 Routine Maintenance
Direct It is reasonable to expect that this deficiency would be identified through routine daily observations and facilities management would prioritize work orders to fix this deficiency.
If call-
INSPECTION PROCESS:
OBSERVATION: -
-
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 9 of 11
-
REQUEST FOR HELP: -
-
-
ACTION: -
-
-
-
More Information: If property has third party documentation of call-
-
-
-
If call-
-
-
TOOLS OR EQUIPMENT:
REQUIRED: -
USEFUL: -
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 10 of 11
DEFICIENCY 3 – UNIT: SYSTEM IS BLOCKED
DEFICIENCY CRITERIA: Call-
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-
R2 Safety Direct Resident could be injured because of this condition.
If call-
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-
INSPECTION PROCESS:
OBSERVATION: -
REQUEST FOR HELP: -
ACTION: -
More Information: -
TOOLS OR EQUIPMENT:
REQUIRED: -
USEFUL: -
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Page 11 of 11
DEFICIENCY 3 – INSIDE: SYSTEM IS BLOCKED
DEFICIENCY CRITERIA: Call-
HEALTH AND SAFETY DETERMINATION: Standard This is a standard health and safety issue. A repair, correction, or act of abatement for this deficiency should occur within 30 days.
CORRECTION TIMEFRAME: Within 30 days
HCV – CORRECTION TIMEFRAME: Within 30 days
RATIONALE:
CODE CATEGORY TYPE DESCRIPTION EXPLANATION
R1 Health Direct Condition could affect resident’s mental, or physical, or psychological state.
If call-
R2 Safety Direct Resident could be injured because of this condition.
If call-
R6 Usability and Operability of Fixtures
Direct Because of this condition, the resident is unable to use certain fixtures, features, or appliances, which are reasonably assumed to be part of their rent.
If call-
M1 Corrective Maintenance
Direct It is reasonable to expect a tenant to report this deficiency, and for facilities management to prioritize a work order response to fix that deficiency.
If call-
INSPECTION PROCESS:
OBSERVATION: -
REQUEST FOR HELP: -
ACTION: -
More Information: -
TOOLS OR EQUIPMENT:
REQUIRED: -
USEFUL: -
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
SUMMARY OF CHANGES
TITLE: CALL-
VERSION: V1.3
DATE PUBLISHED: 7/31/20
FIELD CHANGE VERSION DATE
Overall Formatting Complete rework of document format and layout V1.3 2020-
Purpose Field added V1.3 2020-
Location Revised inspectable locations V1.3 2020-
More Information Field added V1.3 2020-
Deficiency I Separated by inspectable locations – Unit and Inside V1.3 2020-
Title Revised title; added inspectable locations
Deficiency Criteria Revised deficiency criteria
Health and Safety Determination Added standardized description
Correction Timeframe Field added; response input as "Within 30 days"
HCV – Correction Timeframe Field added; response input as "Within 30 days"
Rationale Revised rationale categories, types, and explanations; added standardized codes and descriptions
Inspection Process Revised observation, request for help, action, and more information
Tools or Equipment Field added to deficiency; response revised
Deficiency 2 Separated by inspectable locations – Unit and Inside V1.3 2020-
Title Added inspectable locations
Deficiency Criteria Revised deficiency criteria
Health and Safety Determination Revised to "Life-
Correction Timeframe Field added; response input as "24 hours"
HCV – Correction Timeframe Field added; response input as "24 hours"
Rationale Revised rationale categories, types, and explanations; added standardized codes and descriptions
Inspection Process Revised observation, request for help, action, and more information
NATIONAL STANDARDS FOR THE PHYSICAL INSPECTION OF REAL ESTATE
U .S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
Tools or Equipment Field added to deficiency; response revised
Deficiency 3 Removed previous deficiency 3; replaced with previous deficiency 4 Separated by inspectable locations – Unit and Inside
V1.3 2020-
Title Revised title; added inspectable locations
Health and Safety Determination Added standardized description
Correction Timeframe Field added; response input as "Within 30 days"
HCV – Correction Timeframe Field added; response input as "Within 30 days"
Rationale Revised rationale categories, types, and explanations; added standardized codes and descriptions
Inspection Process Revised observation, request for help, action, and more information
Tools or Equipment Field added to deficiency; response revised